Do you track orders?
All orders have a UPS or USPS tracking code, which will let you track the shipping progress of your order. Once your order leaves our facility a shipment notification will be emailed to you with tracking ID. Just copy and…
FAQs
My Bridal Pix Blog
How long will it take to receive my order?
Various shipping methods can be reviewed at checkout, including 2 day and overnight shipping. We estimate the approximate and guaranteed shipping times for you at checkout. Please note that the UPS Ground and USPS Priority mail are approximate shipping estimates…
How will I know that my order is ready?
You can check the status of your order any time by logging into your My Bridal Pix Shop account. Click on your name then click on "View My Order History. "PENDING STATUS" means your order has not reached production yet, "PROCESSING…
Where is my order shipped from?
All books are shipped from our USA (mid-west), print and bindery facility.
Can I pick up my order instead of shipping?
No. We currently does not allow order pick up at this time. All orders are shipped.
I need my order ASAP can you expedite the shipping?
Yes, at check out you can request this option. If your preferred method of shipping is not on our drop down menu, please contact us at support@mybridalpix.com.
How much will it cost to ship my order?
Rates are based on total order weight and shipping destination. Once you select your product, you can add it to your cart and then VIEW CART to get an estimate for shipping.
What is your refund policy for design services?
Since design services are custom work, there is no refund for design services. Our designers will work with you one on one to achieve the look you want. If you do not like the designer you have been assigned to,…
Do you offer unlimited design changes?
Yes, we want you to be 100% satisfied with your album design and our designers will work with you one on one to achieve the look you want. We do however, limit design changes to 30 days so that this…
Can you design just the cover of my book?
Yes, we can design just the cover. Please contact us at design@mybridalpix.com to discuss what you are looking for and our designers will provide you with a design quote or simply help you out if you need some guidance.
What is your custom album design turn around time?
Your personal design assistant can typically turn around your design in the following days: Wedding Albums 5-7 days Boudoir Books 1-3 days Guest Books - 1-3 days. Most custom album layouts can be turned around within 2-5 days, depending upon…
How many images do I send?
We will work with as many images as you have. Some come to us with only 10- 1 5 for boudoir or guest books while others have hundreds of images for wedding albums. A good rule of thumb is to…