My Bridal Pix Shipping Policy
Your custom book will be produced in aproximatly 4-10 business days. It typically takes 4-5 business days during normal times, and 5-10 days during holiday rush (Christmas and Valentines Day). Please allow additional time for shipping. You can choose your preferred shipping method at check out. We currently use UPS & USPS as our primary shipping method in the USA. We find that they give us the best rates, customer service, and tracking capabilities. We also offer expedited shipping services, 2 day air and overnight. If you should require a specific shipping service other than UPS or USPS, please contact our customer service department email@example.com. To ensure that your items are properly packaged for transit, there will be a 15% handling fee added to your shipping to cover packaging costs. Estimated shipping costs can be calculated in the “VIEW CART” tab on the shopping cart icon.
For international shipments: Please note that the recipient will be required to pay any tariff, taxes or duties at the border, in addition to the shipping, and the 15% handling fee.
Drop Shipment are available upon your request at check out.
Items Lost or Damaged: If in the rare case that your order should be lost, or damaged, please contact our office within 48 hours. In order to process your claim, please take a photo of the damaged package; keep the original packaging & all paperwork from your order. Failure to do so may result in denial of a replacement. You will be issued a return authorization number upon which you will return all items related to your order. Upon receipt, we will expedite a replacement order for you. My Bridal Pix cannot be held liable for any damage or loss during any secondary shipments of our products from your location, once the initial delivery has been made.
My Bridal Pix Return Policy
My Bridal Pix albums are crafted to last a lifetime and we stand behind that with our “Life Time of Use Guarantee. Skilled craftsmen using only the best technology, and quality materials make our books in the USA. If for any reason, you are not 100% satisfied with your book, please contact customer service at firstname.lastname@example.org within 48 hours of receipt. We promise that your order will be free of manufacturer defects or shipping damage, or we will promptly replace it for free. If your book has a manufacture defect please take detailed images along with your order # and send to email@example.com. Please note that if a reprint is granted, it must be an exact reprint and you will not be permitted to make changes to your layout. It must be an exact reprint of your initial order.
While we work very hard to keep our books as consistent as possible, variations in a hand-made product are a normal occurrence and should not be considered a manufacturing defect, or a defect in workmanship. Please remember leather products are not machine finished. Since we use 100% natural hides for our leather covers, there will be grain, color, and texture variances.
My Bridal Pix does not, provide cash refunds for canceled orders, or errors in proofreading and or design flaws where images or text are cut off because they were placed too close to the edge. Any typos, low-resolution or dark images, or design issues are the sole responsibility of the customer. Keep in mind that we print your book exactly how you send it, so you need to double check, even triple check your work before you send it. PLEASE view your layout in the software carefully before submitting your order. In addition, My Bridal Pix will not be responsible for books that have been dropped, put in extreme environments, or otherwise mishandled.
Each product you purchase from My Bridal Pix is a custom order, printed to your specifications. We do not have the luxury of putting the order back on the shelf if you do not like it, therefore, we do not accept returns, or process refunds for any reason, except to the extent we guarantee the workmanship of our products, as described above.
It is our goal to service our customers with the greatest of care. If any problems should arise, please contact us and we are happy to help work out a solution for you.